Frequently Asked Questions
Everything you need to know about your shopping experience.
How long does shipping usually take?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days, while express options are available for delivery within 1-2 business days.
Is your packaging discreet?
Absolutely. All orders are shipped in plain, unbranded packaging with a neutral return address to ensure your privacy is protected.
What is your return policy?
Due to the nature of our products, we cannot accept returns for change of mind. However, if your item is faulty or damaged, please contact us within 30 days for a replacement or refund.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
How do I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link so you can follow your package's journey.
Are your products body-safe?
Yes, all our products are made from high-quality, medical-grade silicone and body-safe materials that are phthalate-free and rigorously tested for safety.