Returns & Exchanges

At Girls Get Off, your satisfaction and privacy are our top priorities, though due to the intimate nature of our products, we can only accept returns on unopened items with the tamper-evident seal intact. If your device is faulty, our 12-month warranty ensures you receive a swift replacement so you can get back to business.

Return Process

• 1.
  Check Eligibility

  Ensure your item is unused, in its original packaging with the security seal unbroken, and that you are within 30 days of the original purchase date.

• 2.
  Contact Support

  Email our discreet customer care team with your order number and photos of the sealed packaging or a video demonstrating any technical faults.

• 3.
  Secure Packaging

  Once approved, place your item in a plain, sturdy mailing box to ensure it arrives back to us safely and maintains your privacy during transit.

• 4.
  Receive Refund or Replacement

  After our warehouse inspects the return, we will process your full refund to the original payment method or dispatch your brand new replacement device.